Privacy Policy
Your privacy matters to us. Here's how we protect and use your data.
🗺️Quick Navigation
📚Key Terms Glossary
Let's start by explaining some key terms you'll see throughout this policy:
"Personal Data": Any information that can identify you as an individual, such as your name, email address, or phone number.
"Usage Data": Information about how you use our website, such as pages visited, time spent, and actions taken.
"Trackers" / "Cookies": Small pieces of data stored on your device that help us remember your preferences and analyze website usage.
"Data Controller": The organization (Duckdash Ltd) that decides how and why your personal data is processed.
"GDPR": General Data Protection Regulation - the UK/EU law that protects your privacy rights.
👀Quick Summary - What You Need to Know
In a nutshell: We collect information to run our competitions, keep your account safe, and improve your experience. We don't sell your data to third parties. You have full control over your information and can request to see, update, or delete it at any time.
💡 Can I print this? Yes! You can print this document for reference using your browser's print function.
Personal Data We Process:
📢 Advertising & Marketing
Data collected: Trackers, Usage Data
📧 Direct Email Marketing (DEM)
Data collected: Email address, first name, last name
📈 Analytics
Data collected: Trackers, Usage Data
💬 Contacting You
Data collected: City, country, county, email address, first name, last name, phone number, physical address, Usage Data, ZIP/Postal code
🎯 Remarketing & Behavioral Targeting
Data collected: Trackers, Usage Data
👥 User Database Management
Data collected: City, email address, first name, last name, phone number, physical address, Usage Data, username
📊What Data We Collect
We collect various types of information to provide you with the best possible experience. Here's what we gather:
📝 Information You Provide Directly:
- Name (first and last)
- Email address
- Phone number
- Physical address (including city, county, ZIP/Postal code, state)
- Username and account credentials
- Billing address and purchase history
🔍 Information Collected Automatically:
- Usage Data (pages visited, time spent, clicks)
- Device information (type, operating system, browser)
- Unique device identifiers
- IP address and location data
- Cookies and tracking technologies
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
🎯How We Use Your Data
We use your information for legitimate purposes to provide and improve our services:
✅ To provide our services: Running competitions, processing entries, managing your account, and delivering prizes.
📨 To communicate with you: Sending competition updates, winner notifications, and customer service responses.
🛡️ To comply with legal obligations: Meeting our regulatory requirements and responding to enforcement requests.
🔒 To protect our interests: Detecting fraud, preventing abuse, and protecting our rights and property.
📊 For analytics: Understanding how our website is used to improve functionality and user experience.
🎯 For marketing: Sending you relevant promotional content (you can opt out anytime).
⚙️How We Process & Store Your Data
🔧 Processing Methods:
We take appropriate security measures to prevent unauthorized access, disclosure, modification, or destruction of your data. Processing is carried out using computers and IT-enabled tools, following organizational procedures related to the stated purposes.
📍 Processing Location:
Your data is processed at our operating offices and in any other places where the parties involved in the processing are located.
👥 Who Has Access:
In addition to Duckdash Ltd, your data may be accessible to certain personnel involved in operating our website or external parties appointed as Data Processors (such as payment providers or email service providers).
⏱️ How Long We Keep Your Data:
Personal Data is processed and stored for as long as required by the purpose for which it was collected, or as required by applicable legal obligations. For example, competition entry data is kept for regulatory compliance purposes.
⚖️Your Privacy Rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have several important rights regarding your personal data:
Right to Withdraw Consent
You can withdraw your consent for data processing at any time.
Right to Object
Object to processing of your data for specific purposes.
Right to Access
Request a copy of all personal data we hold about you.
Right to Rectification
Verify and correct any inaccurate data.
Right to Restriction
Restrict how we process your data in certain situations.
Right to Erasure ("Right to be Forgotten")
Request deletion of your personal data (subject to legal requirements).
Right to Data Portability
Receive your data in a portable format to transfer to another service.
Right to Lodge a Complaint
Lodge a complaint with your national data protection authority.
✉️ How to Exercise Your Rights:
Any requests to exercise your rights can be directed to us through the contact details provided below. Requests are completely free of charge and will be processed as quickly as possible, always within one month.
🔐Data Security & Protection
We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it.
🛡️ Security measures: We use industry-standard security protocols to prevent unauthorized access, disclosure, modification, or destruction of your data.
🔒 Encryption: Sensitive data is encrypted both in transit and at rest using modern encryption standards.
👥 Limited access: Only authorized personnel who need access to your data to perform their duties can access it.
🔍 Regular audits: We regularly review and update our security practices to ensure they meet current standards.
⚠️ Important: While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continually work to maintain the highest standards.
🤝Third-Party Services & Data Sharing
We work with trusted third-party service providers to help us operate our business. These partners may process your data on our behalf.
🔗 Types of third parties we work with:
- Payment processors: To handle secure payment transactions
- Email service providers: To send you communications and updates
- Analytics services: To understand website usage and improve our services
- Marketing platforms: To deliver relevant advertising
- Customer service tools: To provide support and answer your questions
🛡️ How we protect your data when sharing:
All third-party service providers are carefully selected and must agree to keep your data secure and confidential. They are only permitted to use your data to provide services to us and cannot use it for their own purposes. We do not sell your personal data to third parties.
🔄Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
📢 How we notify you of changes:
When we make changes to this policy, we'll notify you by updating the date at the bottom of this page and, where possible, through the contact information you've provided to us (such as email).
👀 Stay informed:
We recommend checking this page periodically to stay informed about how we're protecting your information. By continuing to use our services after changes are made, you accept the updated privacy policy.
📧Contact Us - Owner & Data Controller
If you have any questions about this privacy policy or how we handle your data, please don't hesitate to get in touch:
🏢 Duckdash Ltd
Company Number:16527517
Address:27 Courteenhall Road
Blisworth, Northampton
NN7 3DD
United Kingdom
Email:hello@duckdash.uk
💡 Pro Tip: When contacting us about your data, please include as much detail as possible to help us respond to your request quickly and accurately.
📅 Last Updated: This privacy policy is effective as of the date you access our website. By using Duckdash, you acknowledge that you have read and understood this privacy policy.